VaultaHow can we help? 🧮
Check the answers below. If yours is not there, email us.
Tell us your device, the app version and what you saw. Never send your passcode or banking passwords. We will never ask for them.
Privacy requests (copies, corrections, erasure) use the same address. Delete your data →
How do I add an account?
Add accounts and transactions by hand from the app. This works in every country on the Free plan. You can also import transactions from a CSV file.
Why can’t I link my bank?
Bank linking runs through Salt Edge and is offered in Germany, Spain, Singapore, Australia, India, the UAE, Mexico and Brazil, on Pro and Premium. Elsewhere, use manual accounts.
Why do prices in the app not match the market?
Market data in Vaulta is simulated and labelled that way. It is not live pricing.
I forgot my passcode.
With the passcode on, your data is encrypted with a key derived from it, and we cannot recover it. You can restore from a backup you made earlier. This is the cost of strong encryption.
How do I cancel my subscription?
In Settings on your iPhone, tap your name, then Subscriptions, and choose Vaulta. Cancel at least 24 hours before renewal (or before a trial ends) to avoid the next charge.
How do I delete my data?
Settings, then Your account, then Delete account. Details are on the delete your data page.
Where does my data go when I use the AI?
The advisor gets a summary of your finances; scanned photos go to Google Gemini. Account numbers, institution names, your name and email are not sent. See the privacy policy.