VaultaHelp centre.
Answers about plans, bank linking, AI, privacy and your data. If yours is not here, email us.
Getting started · Plans and billing · Bank linking · AI advisor and receipts · Privacy and your data · iPhone features · Something looks wrong
Getting started
When can I download Vaulta?
Vaulta is coming to the App Store but is not released yet. Email vaultafinancesupport@gmail.com and we will tell you when it is out.
Do I have to connect a bank?
No. Everything on the Free plan works with nothing connected. You add accounts and transactions by hand or import a CSV file. Bank linking is optional and only offered in eight countries.
What is safe to spend?
It is the amount you can spend today without breaking anything you have already promised. Vaulta takes your money, subtracts bills still to come and what you have set aside for goals, keeps a buffer for essentials and shows the working underneath.
How do I add a transaction?
Enter it by hand with an amount and a category. On Pro and Premium you can also photograph a receipt and review what Vaulta reads before saving.
Does Vaulta work in my country?
Manual tracking works in any country. Optional read-only bank linking is offered only in Germany, Spain, Singapore, Australia, India, the UAE, Mexico and Brazil.
Plans and billing
What is included in the Free plan?
Unlimited manual accounts and transactions, 3 budgets, 1 goal, spending and net worth reports, CSV import, backups and undo, a Year in review, IOUs and bill splitting. There is no time limit.
How much do Pro and Premium cost?
Pro is $8 a month or $82.99 a year, with a 7-day free trial. Premium is $20 a month or $214.99 a year, with no trial. Prices are in US dollars and the App Store shows your local price.
How do I cancel?
On your iPhone open Settings, tap your name, then Subscriptions, and choose Vaulta. Cancel at least 24 hours before renewal, or before a trial ends, to avoid the next charge.
Can I get a refund?
Purchases are made through the App Store and billed to your Apple Account, so Apple handles refunds. Write to us if something went wrong.
What happens to my data if I cancel?
It stays on your device. You return to the Free limits and the AI advisor, receipt reading and bank linking stop.
What is the difference between Pro and Premium?
Premium raises the monthly limits, allows up to 8 linked accounts instead of 3, adds business expense tagging and priority support. See the plan comparison page for every line.
Bank linking
Which countries can link a bank?
Germany, Spain, Singapore, Australia, India, the United Arab Emirates, Mexico and Brazil, on Pro and Premium, through Salt Edge.
Can Vaulta see my banking password?
No. You sign in on your bank's own page. Connections are read-only.
Can Vaulta move my money?
No. Vaulta cannot buy, sell or move money. There are no brokerage, crypto or UPI connections.
How many accounts can I link?
Pro allows up to 3 and Premium up to 8.
My country is not listed. What do I do?
Add your accounts by hand and import CSV files from your bank. This is how Vaulta works for most countries.
AI advisor and receipts
What does the AI advisor send?
A summary of your finances goes to Google Gemini when you ask a question. Account numbers, institution names, your name and your email are not sent.
How many messages and scans do I get?
Pro includes 200 advisor messages, 50 receipt reads and 50 product photo reads a month. Premium includes 500, 150 and 150. Limits reset monthly.
Is the advisor a financial adviser?
No. It gives general information about your own numbers, not financial advice.
Where do scanned photos go?
Photos are sent to Google Gemini only when you scan. You review the result before anything is saved.
Privacy and your data
Where is my data stored?
Financial data is held on your device. A passcode can encrypt it with AES-256-GCM.
I forgot my passcode. Can you recover my data?
No. With the passcode on, your data is encrypted with a key made from it, and we cannot recover it. You can restore from a backup you made earlier.
How do I delete my data?
In the app go to Settings, then Your account, then Delete account. The steps are on the delete your data page.
Does Vaulta show ads or sell my data?
No ads and no ad identifiers. We do not sell your data.
Does this website track me?
The website sets one first-party cookie that remembers your cookie choice, and nothing else. See the cookie policy.
iPhone features
Which widgets are there?
Home Screen and Lock Screen widgets, plus a Live Activity and Control Center controls.
Can I ask Siri?
Yes. Ask Siri: how much can I spend today in Vaulta.
Can I lock the app?
Yes. Face ID can open the app, and you can add a passcode.
Something looks wrong
Why do investment prices look off?
Market data in Vaulta is simulated and labelled that way. It is not live pricing. Investments are ones you log yourself.
A receipt was read incorrectly.
Fix the merchant, items or total on the review screen before saving. Faded or crumpled receipts are harder to read.
Who do I write to?
Email vaultafinancesupport@gmail.com with your device, the app version and what you saw. Never send a passcode or banking password. We will never ask for them.